You’re not available to chat with your customers 24/7 but your chat widget is. With chat.io, your customers can send you messages after your working hours. When they do, they would like to know when to expect a response. This is where the offline message can help you out.
How to enable it
When no one is in accepting chat status, chat.io will notify your clients about it and will ask them to leave a message. It works automatically, you don’t have to turn it on.
All incoming messages during your absence will be directed to the Unassigned section. You will find them there after you log in to chat.io.
Getting back to your clients
If your client leaves an email address in the pre-chat survey, it’s always good to send a reminder that you replied to their query. Also if they let the chat widget to send them notifications, they will be informed when the message is coming.
People from Facebook will get a regular notification from Messenger.