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How the offline message can help you to get back in touch with customers

You’re not available to chat with your customers 24/7 but your chat widget is. With chat.io, your customers can send you messages after your working hours. When they do, they would like to know when to expect a response. This is where the offline message can help you out.

How to enable it

When no one is in accepting chat status, chat.io will notify your clients about it and will ask them to leave a message. It works automatically, you don’t have to turn it on.
All incoming messages during your absence will be directed to the Unassigned section. You will find them there after you log in to chat.io.

Website with the chat widget displaying Availability status

Getting back to your clients

If your client leaves an email address in the pre-chat survey, it’s always good to send a reminder that you replied to their query. Also if they let the chat widget to send them notifications, they will be informed when the message is coming.

People from Facebook will get a regular notification from Messenger.

Never miss a chat

The best way to communicate with your clients is being available and talking with them live. How to stay online all the time? Simply download our mobile app for iOS or Android.

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