Intuitive and simple, chat.io dashboard makes dealing with incoming chats a breeze. Clear chat section, easy to access archives, and customer details are the essential tools you need to excel in customer support.
Thanks to a green dot right at your customer’s name, you can tell if they are currently browsing your website and require your attention. When a customer leaves your website, the chat goes idle so you don’t have to worry about it any more.
All chats are stored and can be accessed later on. Using filtering options, you will be able to quickly find conversations that include a certain phrase, were handled by a particular agent or happened during a specified time frame.
Make your customer service more personal by customizing your agents profiles. Apart from changing the name for an agent, you can choose his or her profile photo.
Chat.io allows you to send a “private note” which can’t be seen by your customer, but is visible to your teammates. You can also mention one of agents to notify them when you need their help and instantly invite them to chat.
The chat.io chat widget allows an app users to contact the chat agents directly from a mobile application. You can integrate the widget into both: iOS and Android apps.