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Chat ratings

At any point during a chat, your customers can use the intuitive ‘thumbs up’ or ‘thumbs down’ buttons to rate the service. Also, you can filter the archived chats to find conversations that were rated negatively. This will allow you to spot common problems and offer feedback to your agents.

Pre-chat survey

Each chat can begin with a pre-chat survey which asks the customer about crucial pieces of information so you don’t have to do it yourself every time.

File sharing

Your customers can use chat.io to send files to your agents. No need to use pesky links or email attachments. They can simply drag and drop a file on the chat window.

Chat invitations

Invitations are popup images designed to grab the attention of your website visitors and encourage them to chat. Thanks to that, you will have more chats, higher customer satisfaction, and you will close more sales.

Chat window customization

By creating a customized look of your chat, you can make it an integral part of your website. You can edit the color of the chat bubble, change the picture of the welcome tile and set up your native language in the chat widget.